Both Bill Derby and Matt Remsen made us feel like we were VIP!! We were given Matt's name in 2006 by a friend who bought a truck from him. This is our third new vehicle from Tarbox Toyota!! We would never go anywhere else!!! Bill was awesome!! He was so thorough. He told me and showed me everything about my new Highlander. I know it's his job but I believe he ... e went above and beyond!!
I couldn't have asked for a better experience purchasing our 2010 Toyota Certified Prius from Tarbox Toyota. Both our salesman and our financier were courteous and knowledgeable. They were more interested in helping us acquire the right car for our families needs and the correct financing than they were in making a quick buck. I am so glad we chose to do our business ... with Tarbox Toyota.
I can't say enough about Tarbox Toyota and the great people that I met or dealt with during this new car purchase. It all started with Liz Baldassare, an Internet Specialist. I did my shopping on-line and got quotes from a number of dealers. I received a very low quote from one dealer, and pretty much decided to go with them. I sent emails to all the other dealers ... that had contacted me stating that I got a good price from someone else, and I decided to go with them. Liz is the only one that came back to me and said that Tarbox may be able to beat or at least meet that low price. I visited Tarbox and met with Alan Boutiette a sales consultant and he introduced me to the vehicle I was going to purchase. We had a very pleasant conversation about various things that made me feel right at home, and then we discussed all the fine points of the vehicle. Alan never rushed me, and always made sure that I fully understood each point he was trying to make. I told him that I wanted to get road guard on the car. Rather than just saying okay that will be X number of dollars, he took me to the service department to discuss the application of road guard and the cost. The service advisor, Shawna Rybka was very polite, took the time to explain the process, and showed me a graphic so I would know exactly what I was getting. She didn't know the exact price, but quickly found out from her service manager rather than just blowing it off. Alan and I continued to discuss the vehicle in detail, and then it was time to close the deal. Alan introduced me to Edgar who completed all required paperwork in a very professional manner. When the car was presented to me it was spotless. Alan and I sat in the car, and again he went over the controls in detail to make sure I understood. Again, I never felt rushed, or that Alan was preoccupied with something else. He truly made me feel that he was there for me. Would I recommend Tarbox to someone else? Yes most definitely. I would also recommend that he deal with Alan Boutiette. Will I buy my next car from Tarbox? Yes, as long as the price is right! My wife and I purchased a 2013 Venza about a year ago from Tarbox, and this experience was so much more pleasant and satisfying it is unbelievable. I can only attribute this to the people that I dealt with, and that starts with Alan.
THE EXPERIANCE OF BUYING MY NEW TRUCK AT TARBOX WAS OUTSTANDING. CUSTOMER SERVICE WAS FREINDLY FAST AND OUTSTANDING. I WOULD RECOMMEND ANYONE INTERESTED IN BUYING A NEW OR USED CAR TO VISIT TARBOX TOYOTA .
I recently leased my 8th vehicle from Tarbox Toyota and the experience and professionalism of the staff was just as great this time around as with my earlier experiences. (Currently, I live about 5 hours from Rhode Island and made the trek just to work with Tarbox because they are the best!) Matt Remsen and Anthony Turchetta are amazing. They were able to find me the ... Highlander that I wanted and made my leasing experience fantastic. There was no sales pressure, they gave me the best price for my trade, and took the time to go over the features of my new vehicle with me. I absolutely love my Highlander and highly recommend the Tarbox Toyota team - see you in 36 months! :-)