This is my third car purchased at Tarbox and my experiences have always been good. The staff is helpful, friendly and the service dept has always been good also. They all go a step above and carry a reliable product!
The overall experience was great, the salemen (Jay) worked to make us happy. My only criticism would be on the overall process of getting to an agreed sales price. This must be an industry standard for each sale force where the sales person has to get "approval" from the manager on each an every iteration of the sale price negotiation. The salesperson should ... hould have the authority to make the deal right then an there in front of the client. Instead they are marginalized by a manager in what appears to be a scripted conversation on what the sale price has to be for a sale to made. After thirty years of buying cars this game has not changed.
It was a pleasure doing business with Jessi and Matt. Also a pleasure joining the Toyota family once again. I love the car and Jessi was very patient going over all the features with me, and there were many. He also went above and beyond telling me to come back again so he could review them with me again and I will take him up on that offer after Christmas. Took me ... k me all day to make the decision but working with him was a pleasure. Susan Silva
Friendly, pleasant experience. Answered all of my questions, kept me updated on the status of my vehicle and met all of my needs/expectations. Staff did an excellent job.
I was very impressed with the dealership and all the personnel that they have. Everyone was very courteous and helpful. I thought that John Morrisey went above and beyond. I bought a Toyota before and I am very satisfied with them.
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