Hello Ed, I wanted to let you know my husband, Harry and I just purchased our 3rd Hyundai. This time we bought a Santa Fe. We traded in our '06 Tuscon and presently also have a 2011 Touring. We can't tell you how pleasant an experience Matt made it for us. He was courteous, profesional, knowledgable, respectful and did whatever he could to make sure we were happy with ... ppy with our purchase. He always returned phone calls promptly and answered all our questions We actually looked forward to going to the dealership during the purchase process because we knew we'd be seeing Matt's smiling face. Scott Henderson was also very helpful in the purchase of our Santa Fe. It had been our intent to purchase another Tuscon but with their input we choose a Santa Fe. In this fast paced world, we think it's important to let you know how exceptional our experience was because of Matt.
My experience at Tarbox Toyota exceeded my expectations. Everyone else that buys a car from other dealerships speaks of the hassle they went through. Tarbox was much different. I went in and told them exactly what I wanted (which saved a lot of time) and they gave me the keys to my car within a few hours. Usually, from what I have witnessed, purchasing a car can take ... up most of the day and is very stressful. That wasn't the case here. The only thing that took the longest was trying to get me approved for a loan; which was understandable seeing as this was my first car purchase. The salesman that I had was very nice and personable. When I was waiting for the loan to get approved he sat with me and made me feel comfortable. When I went to finance the man that helped me was super nice and very welcoming. I would 100% recommend Tarbox Toyota to anyone.
I brought my Toyota Highlander in today because I was smelling a burning odor. I was impressed at how Eric Robbins greeted me by name and then explained some of the possible reasons for the odor. My car was ready an hour later and it had totally been checked out and they didn't find any problem. Since my car has high mileage, I was very relieved to find out that there ... re wasn't a problem. The best part was that there wasn't any charge. The excellent service and friendly personnel at your dealership keeps me coming back. I love my Toyota!
Dear Ed! All I can say is, “wow!” I will be 54 next month and, in my younger years, worked in two different dealerships in RI and have LOTS of experience with car places. I also have spent years training people in the churches where I have served on hospitality so I recognize quality when I see it. In all that time, I have NEVER seen the hospitality that my family has ... has received at Tarbox Hyundai in Warwick…no joke! Among other things, I was pleasantly surprised when I was given a loaner while they worked on my 2009 Altima that we purchased there on Labor Day weekend. Today Gary (in service) and his team REALLY went over the top…when I came back from my chaplaincy time in Pawtucket to pick up my car, he nonchalantly told me that they washed AND vacuumed my car…he said as if EVERY dealership does that! J Like I said, WOW!” Hospitality is ALWAYS a wise investment of time and money for a business AND/OR a church! I have been bragging about your dealership every place I go! Keep up the good work and God bless you all! Respectfully from a new customer for LIFE, Rev. Steve Crino Ocean Community Christian Church
Hi Ed, I brought my Toyota Highlander in today because I was smelling a burning odor. I was impressed at how Eric Robbins greeted me by name and then explained some of the possible reasons for the odor. My car was ready an hour later and it had totally been checked out and they didn't find any problem. Since my car has high mileage, I was very relieved to find out ... out that there wasn't a problem. The best part was that there wasn't any charge. The excellent service and friendly personnel at your dealership keeps me coming back. I love my Toyota!
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